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How khanapara Handles Your Personal Data

At khanapara, every piece of information you share with us — from your account details to your payment preferences via UPI, Paytm or PhonePe — is handled with…

Data collected with your consentUPI & Paytm transaction privacyYour right to access and correctSecure account data retentionContact us to make changes
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khanapara How khanapara Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to exercise any right described in this policy — access, correction, deletion or objection — our privacy team is reachable through the channels below. We aim to respond to all data-related requests within seven working days of receipt, and we will always confirm receipt of your request by the method you used to contact us.

Team online

Email Privacy Team

Send your data-access or correction request to our dedicated privacy address. We acknowledge every request within 24 hours and aim to resolve it fully within seven working days.

Live Chat Support

Start a live chat from your account dashboard to flag a privacy concern immediately. Our support agents can log your request and escalate it to the privacy team on the same session.

In-Account Help Centre

Navigate to the Help Centre inside your khanapara account to submit a formal privacy request form. This creates a reference number so you can track progress without any follow-up call needed.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Protecting your account data is not a background task — it shapes how we build every part of khanapara.

Data We Collect

We collect only what we need: your name, contact details, payment method identifiers (UPI VPA, Paytm number, PhonePe token) and…

Cookie Policy

We use session cookies to keep you logged in, and analytics cookies to understand how sections of the platform are…

Account Security Measures

Your account password is stored as a salted hash — we cannot read it, and neither can any internal staff…

Data Retention Periods

We keep transaction records for the period required by applicable Indian financial regulations.

Third-Party Data Sharing

We share data with payment processors (UPI networks, Paytm, PhonePe) only to complete transactions, and with identity-verification services only to…

Requesting Changes to Your Data

You can request a copy of all personal data we hold, ask us to correct inaccuracies, or request deletion where…

Common Questions About Your Privacy at khanapara

The questions below cover the rights and processes most account holders ask about. If yours is not listed here, reach our privacy team directly through live chat or email and we will respond within seven working days.

We collect your name, email address, phone number, date of birth and, when you add a payment method, the relevant identifier — your UPI VPA, Paytm mobile number or PhonePe token. We do not collect data beyond what your account and transactions require.

Payment identifiers are transmitted over encrypted connections and stored in tokenised form. We pass only the minimum required data to the payment processor to settle a transaction, and we never log full bank account details on our own servers.

Yes. Submit a data-access request through the in-account Help Centre or by emailing our privacy team. We will compile and deliver a readable copy of your personal data within seven working days of verifying your identity.

Log in, visit account settings and update fields you can edit directly. For data you cannot change yourself — such as identity-verification records — contact our privacy team via live chat or email and we will review and correct it promptly.

No. We do not sell, rent or share your personal data with any third party for their own marketing. Data goes only to payment processors and identity services as strictly needed to operate your account and comply with applicable Indian law.

Transaction records are retained for the period required by Indian financial regulations. Your profile data is held for a defined period post-closure and then deleted or anonymised. You can ask us for the specific retention period that applies to your account data.

Contact our privacy team first — we aim to resolve every concern directly. If you feel your concern was not addressed adequately, you may also escalate to the relevant data-protection authority under applicable Indian law where such a route is available to you.

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